Customer Service Officer | Singapore Changi Airport | $5,000 Joining Bonus

HEY ROCKET PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport service provider in Singapore is looking for motivated individuals to join their dynamic team. You will assist passengers at various points in their journey, including check-in and Auto Bag Drop machines, while leading a small team. Ideal candidates should have a Higher NITEC/Diploma and the ability to work rotating shifts. Training will be provided, along with attractive benefits including a joining bonus and performance bonuses.

Benefits

Monthly allowances up to $500

Joining bonus of $5,000

Annual AWS (13th month bonus)

Performance bonus up to 3 months

Qualifications

• No experience needed – training provided.
• Must be independent and proactive.
• Able to work across morning, afternoon, and night shifts.

Responsibilities

• Lead and oversee a small team in daily operations.
• Assist passengers at check-in counters & self-service kiosks.
• Guide travelers at Auto Bag Drop machines.
• Perform gate handling duties with airline crews.
• Escort and assist transit passengers.
• Support passengers requiring special assistance.

Skills

Proactive service orientation

Ability to work rotating shifts

Independence

Education

Higher NITEC / Diploma

Job description

Join Singapore’s world-class airport and be part of a dynamic team that delivers exceptional service to millions of passengers daily. Whether you’re assisting travelers, coordinating flights, or guiding passengers through their journey, you’ll be at the heart of an exciting and fast-paced environment.

🌟 Key Responsibilities

• Lead and oversee a small team in daily operations
• Assist passengers at check-in counters & self-service kiosks
• Guide travelers at Auto Bag Drop machines
• Perform gate handling duties, including liaison with airline crews & departments
• Escort and assist transit passengers at transfer areas
• Provide support for passengers requiring special assistance
• Carry out other ad-hoc duties as assigned by supervisors

Requirements

• Higher NITEC / Diploma (min.)
• No experience needed – training provided
• Independent, proactive & service-oriented
• Able to work on rotating shifts (morning, afternoon, night)

💰 Salary & Benefits

• Basic Salary: From $2,300+
• Monthly Allowances: Up to $500
• Joining Bonus: $5,000 🎉
• Annual AWS (13th month bonus)
• Performance Bonus: Up to 3 months

👉 Ready to take off with us? Click APPLY NOW!

Hey Rocket Pte. Ltd. (EA 21C0816)
Angel Chia (R25126511)