Customer Service Officer (Simple Duties/ Reception) - TUAS

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A company specializing in personnel services is seeking a Customer Service Officer in Tuas. The role involves managing incoming calls, welcoming visitors, and coordinating technicians. The ideal candidate has a GCE O Level, prior customer service experience, and is bilingual in English and Mandarin. This permanent position offers a salary up to $3200, including overtime pay and additional benefits.

Benefits

Performance Bonus

Free Lunch Tuesday to Thursday

Overtime Pay

14 days annual leave

Qualifications

• GCE O Level or equivalent and above.
• Prior customer service experience preferred.
• Bilingual in English and Mandarin to liaise with Chinese clients.

Responsibilities

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately.
• Welcome and attend to walk-in visitors as the first point of contact.
• Coordinate and assign technicians for site inspections and maintenance.
• Resolve customer issues with internal teams.
• Maintain service records and documentation.
• Generate operational reports.

Skills

Bilingual in English and Mandarin

Customer service experience

Education

GCE O Level or equivalent

Job description

Position: Customer Service Officer (Simple Duties/ Reception) - TUAS/ ALL WELCOME

Location: Tuas Ave (Company Transportation to the nearest MRT will be provided)

Working hours: 44 hours per week - Monday - Friday + Alternate Full Saturday (WITH OVERTIME PAY)

Salary: Gross up to $3200 (Salary up to $3000 + Overtime Pay + 10 days Annual Leave additional 1 every year max 14 days + Performance Bonus + Free Lunch Tuesday to Thursday)

Duration: Permanent

Industry: Manufacture and Repair of Electric Generators

Main Responsibilities

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately
• Welcome and attend to walk‑in visitors as the first point of contact
• Coordinate and assign technicians for site inspections and maintenance according to urgency and location
• Liaise with internal teams to address and resolve customer issues
• Maintain accurate service records, logs, and documentation
• Generate and manage operational reports and service‑related documents

Requirements

• GCE O Level, or equivalent and above
• Prior customer service experience preferred
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Send your resume via email to [e-mail]

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.