Customer Service Officer (Shipping/Freight Forwarding)

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Jurong East is seeking a team member to ensure accurate processing of customer bookings. Responsibilities include documenting bookings, handling special shipment requests, and arranging cargo collection. Candidates with relevant experience will be prioritized. The role offers a basic salary up to $3,300, AWS, and variable bonuses, with benefits including annual leave and medical benefits.

Benefits

AWS + Variable Bonuses

Annual Leave

Medical Benefits

Qualifications

• Relevant experience in customer service or logistics is preferred.

Responsibilities

• Ensure customer bookings are promptly documented and processed.
• Handle special shipment requirements.
• Arrange trucking and collection of cargo if required.
• Notify shippers about changes in vessel details.

Job description

Job Summary

• Basic up to $3,300
• AWS + Variable Bonuses
• AL + Medical Benefits
• Working Days & Hours: Monday - Friday, 830am - 530pm
• Location: Jurong East

Job Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor’s invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Toh Cheng Jie (Martin)
Registration Number: R23117397
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)