Customer Service Officer - Sea freight / Import / Export [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics services company based in Jurong East is seeking an experienced professional to manage Sea Export and Import shipments. Responsibilities include ensuring compliance with safety procedures, managing customer inquiries, and maintaining accurate documentation. Candidates should have a Diploma and knowledge in freight forwarding. The role offers a basic salary of $2500-$2800.

Qualifications

• Knowledge in freight forwarding, import & export procedure or permit declaration.

Responsibilities

• Manage and coordinate Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate.
• Maintain compliance on Workplace Safety & Health Procedures.

Skills

Freight forwarding knowledge

Documentation accuracy

Time management

Customer communication

Education

Diploma

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Location: Jurong East

Working hours: Mon - Fri, 8.15am-5.30pm

Basic Salary: $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

• Minimum Diploma
• Knowledge in freight forwarding, import & export procedure or permit declaration.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683