Customer Service Officer [Sales admin | West | Up to $3,200 + VB]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment firm in Singapore is seeking candidates for a customer service role that emphasizes excellent communication across channels and multitasking in a fast-paced environment. Experience in sales administration is advantageous, but candidates without experience are welcome to apply. Responsibilities include managing customer inquiries, preparing documentation, and coordinating with internal teams.

Qualifications

• Candidates with no experience are welcome to apply.
• Experience in sales administration or customer service is an added advantage.

Responsibilities

• Deliver excellent customer service across all communication channels.
• Follow up with internal and external stakeholders to ensure timely invoicing closure.
• Provide feedback to improve tools, resources, and procedures for better workflow and customer experience.
• Prepare quotations, delivery orders, and other necessary documentation.
• Monitor and follow up on outstanding enquiries, back orders, and customer payments.
• Coordinate with warehouse team for order picking and readiness.
• Assist customers with ad hoc requests and requirements.

Skills

Customer service

Interpersonal skills

Multitasking

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Job description

Responsibilities

• Deliver excellent customer service across all communication channels.
• Follow up with internal and external stakeholders to ensure timely invoicing closure.
• Provide feedback to improve tools, resources, and procedures for better workflow and customer experience.
• Prepare quotations, delivery orders, and other necessary documentation.
• Monitor and follow up on outstanding enquiries, back orders, and customer payments.
• Coordinate with warehouse team for order picking and readiness.
• Assist customers with ad hoc requests and requirements.

Requirements

• Candidates with no experience are welcome to apply.
• Experience in sales administration or customer service is an added advantage.
• Strong interpersonal skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Word and Excel.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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