Customer Service Officer (Playground, Ubi Office, 5 Days Work Week) Friendly Environment !

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Representative to assist customers via phone, email, or in-person. The role involves handling inquiries, coordinating with internal departments, and maintaining accurate customer records. Ideal candidates should have a diploma in Business Administration and 1-3 years of relevant experience. The position requires proficiency in MS Office applications and a positive attitude.

Qualifications

• 1-3 years of experience in customer service or administrative support.
• Experience in construction, design, or playground industry is an advantage.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or walk-in enquiries.
• Handle and process customer enquiries, quotations, and service requests efficiently.
• Coordinate with internal departments to ensure customer needs are met promptly.
• Assist in managing service schedules and project updates.
• Prepare and maintain accurate customer records and documentation.
• Follow up with clients to ensure satisfaction and resolve issues.
• Support administrative duties such as invoicing and order processing.

Skills

Customer service

Administrative support

Attention to detail

Problem-solving

MS Office proficiency

Education

Diploma in Business Administration or equivalent

Job description

Job Responsibilities:

• Serve as the first point of contact for customers via phone, email, or walk-in enquiries, providing professional and timely assistance.
• Handle and process customer enquiries, quotations, and service requests efficiently.
• Coordinate with internal departments (sales, project, and maintenance teams) to ensure customer needs and requests are met promptly.
• Assist in managing service schedules, maintenance appointments, and project updates.
• Prepare and maintain accurate customer records, correspondence, and service documentation.
• Follow up with clients to ensure satisfaction and resolve any post-service issues.
• Support administrative duties such as invoicing, order processing, and document filing.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience.

Job Requirements:

• Diploma in Business Administration or equivalent.
• With 1 - 3 years of experience in customer service, administrative support, or related roles (experience in construction, design, or playground industry is an advantage).
• Proficient in MS Office applications (Word, Excel, Outlook).
• Positive attitude with strong attention to detail and problem-solving ability.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669