Customer Service Officer (Playground, Ubi Office, 5 Days Work Week)

Trust Recruit; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to be the first point of contact for customer inquiries. The successful candidate will manage service schedules, handle enquiries, and support administrative tasks. A diploma in Business Administration and 1-3 years of relevant experience are required. Proficiency in MS Office and a positive attitude are essential. This role offers a structured work week and opportunities for professional development.

Qualifications

• 1-3 years of experience in customer service or administrative support.
• Experience in construction, design, or playground industry is an advantage.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or in-person.
• Handle customer enquiries, quotations, and service requests efficiently.
• Coordinate with internal departments to meet customer needs.
• Manage service schedules and project updates.
• Prepare and maintain customer records and service documentation.
• Follow up with clients to ensure satisfaction and resolve issues.
• Support administrative duties such as invoicing and document filing.
• Contribute to initiatives aimed at enhancing customer experience.

Skills

Customer service skills

Attention to detail

Problem-solving ability

Positive attitude

Education

Diploma in Business Administration or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Customer Service Officer (Playground, Ubi Office, 5 Days Work Week)

• Serve as the first point of contact for customers via phone, email, or walk-in enquiries, providing professional and timely assistance.
• Handle and process customer enquiries, quotations, and service requests efficiently.
• Coordinate with internal departments (sales, project, and maintenance teams) to ensure customer needs and requests are met promptly.
• Assist in managing service schedules, maintenance appointments, and project updates.
• Prepare and maintain accurate customer records, correspondence, and service documentation.
• Follow up with clients to ensure satisfaction and resolve any post-service issues.
• Support administrative duties such as invoicing, order processing, and document filing.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience.

Job Requirements

• Diploma in Business Administration or equivalent.
• With 1 - 3 years of experience in customer service, administrative support, or related roles (experience in construction, design, or playground industry is an advantage).
• Proficient in MS Office applications (Word, Excel, Outlook).
• Positive attitude with strong attention to detail and problem-solving ability.

HOW TO APPLY

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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