Customer Service Officer (Outlet)

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare company in Singapore is looking for an administrative professional to assist with client interactions and office duties. Candidates should have at least 1 year of experience in a clerk or receptionist role, possess a Nitec, and be bilingual in English and Mandarin. The role involves greeting clients, handling billing, answering calls, and supporting appointment scheduling.

Qualifications

• Minimum 1 year of administrative experience as a clerk or receptionist.
• Well-groomed, courteous, and meticulous.
• Able to correspond with English and Mandarin-speaking clients.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients to book, remind and follow up on appointments.
• Answer all incoming calls promptly and record call details accurately.

Skills

Interpersonal skills

Communication skills

Bilingual (English and Mandarin)

Education

Nitec in any discipline

Job description

Company Profile

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.