Customer Service Officer (Outlet)

8 MEDI-AESTHETICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aesthetic clinic in Singapore is looking for a customer service representative to deliver excellent service and provide administrative support. The role requires at least 1 year of experience and a Nitec qualification. Bilingual in English and Mandarin is preferred. Join a warm, friendly team dedicated to client satisfaction.

Qualifications

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Excellent interpersonal and communication skills

Ability to correspond with English and Mandarin-speaking clients

Well-groomed and courteous

Meticulous

Education

Nitec in any discipline

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.