Customer Service Officer (Outlet)

8 MEDI-AESTHETICS (DHOBY GHAUT) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks a responsible individual to deliver excellent customer service and provide administrative support. Key responsibilities include greeting clients, handling billing, and managing appointment calls. The ideal candidate has at least 1 year of administrative experience, is well-groomed, and possesses excellent communication skills in English and Mandarin.

Qualifications

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Well-groomed, courteous, and meticulous.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Interpersonal skills

Communication skills

Customer service

Bilingual in English and Mandarin

Education

Nitec in any discipline

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.