Customer Service Officer (Outlet)

8 MEDI-AESTHETICS (CLEMENTI) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare aesthetics company in Singapore is seeking a customer service professional to deliver excellent service and provide administrative support. The role requires at least 1 year of experience in a similar position, a Nitec qualification, and the ability to communicate effectively in both English and Mandarin. Responsibilities include greeting clients, managing billing, and handling inquiries.

Qualifications

• Minimum 1 year of administrative experience as a clerk or receptionist.
• Well-groomed, courteous, and meticulous.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients to book, remind and follow up on appointments.
• Answer all incoming calls promptly and record call details accurately.
• Perform any other ad hoc duties assigned by the supervisor or Management.

Skills

Excellent interpersonal skills

Communication in English and Mandarin

Education

Nitec in any discipline

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.