Customer Service Officer (Order Processing / Process Improvement / Lubricants / Chemical / West)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced Customer Service/Sales Support professional to manage local and overseas accounts. The ideal candidate should have at least 5 years of experience, preferably in the oil and gas or chemical industry. Responsibilities include handling customer orders, liaising with various departments, and ensuring smooth shipments. Applications can be sent via email. Shortlisted candidates will be notified.

Qualifications

• Minimum 5 years of experience in customer service or sales support.
• Experience in the oil & gas or chemical industry is preferred.
• Able to commence work in Feb 2026.

Responsibilities

• Handle local and overseas customers’ accounts.
• Issue sales order forms and input orders into the system.
• Ensure smooth flow of outgoing shipments.
• Attend to customer enquiries.

Skills

Customer service

Sales support

Communication

Job description

Location & Hours

• Location: Jurong East
• Working hours: Mon - Fri, 8.30am - 5.30pm

Job Descriptions

• Handle local and overseas customers’ account.
• Upon receipt of customers’ orders, issue sales order form and key in sales order into system.
• Raise purchase requisition when necessary.
• Liaise with Purchasing/Production/Store on stock availability and plan delivery schedules.
• Inform customers with regard to delivery dates.
• Make booking with transporter or forwarder for outgoing shipment.
• Get and confirm flight/vessel details, fax/inform them customers.
• Check with Store personnel on whether the outgoing shipment has been picked up by the forwarder.
• Follow up customers’ past due orders, overdue accounts receivable and highlight them at matters to Customer Service Manager.
• Apply certificate of origin and print certificate of analysis, when necessary.
• Attend customers’ enquiries and mail original invoices to customers.
• Submit insurance declaration form (open marine policy) to the insurance company.
• Prepare documents on TRADENET.
• Verify with Accounts Department regarding freight invoices.
• For courier service, type consignment note and call for collection.
• Report any short shipment, damaged or missing cargo to Logistics & Distribution Manager for claim against insurance company.
• Ensure smooth flow of outgoing shipments.
• Maintain and update all relevant documentations for outgoing shipments. Provide track and trace visibility shipment status to customers should that not be able to derive in shipment reports. Update respective customer for the status of orders, highlight if any risk of stock-out, short, expire, etc.
• Monthly reporting and pricing matter.
• Assist in answering telephone calls.
• Any other tasks as and when assigned by Management.

Requirements

• Minimum 5 years of experience in customer service / sales support role.
• Experience in oil & gas / chemical industry is preferred.
• Able to commence work in Feb 2026.

How to Apply

Interested applicants, kindly click on \"APPLY NOW\" or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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