Customer Service Officer (Order Processing / Process Improvement / Chemical)

Trust Recruit; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to manage local and overseas customer accounts. Responsibilities include processing orders, handling inquiries, and coordinating delivery schedules. Candidates with a minimum of 5 years in customer service, preferably in the oil & gas or chemical industry, are encouraged to apply. The position commences in February 2026.

Qualifications

• Minimum 5 years of experience in customer service or sales support.
• Experience in oil & gas or chemical industry is preferred.
• Able to commence work in February 2026.

Responsibilities

• Handle local and overseas customers' accounts.
• Issue sales order forms and key in orders into the system.
• Liaise with Purchasing/Production/Store on stock availability.

Skills

Customer service

Sales support

Problem-solving

Job description

Customer Service Officer (Order Processing / Process Improvement / Chemical)

Handle local and overseas customers’ account.

Upon receipt of customers’ orders, issue sales order form and key in sales order into system.

Raise purchase requisition when necessary.

Liaise with Purchasing/Production/Store on stock availability and plan delivery schedules.

Inform customers with regard to delivery dates.

Make booking with transporter or forwarder for outgoing shipment.

Get and confirm flight/vessel details, fax/inform them customers.

Check with Store personnel on whether the outgoing shipment has been picked up by the forwarder.

Follow up customers’ past due orders, overdue accounts receivable and highlight the matters to Customer Service Manager.

Apply certificate of origin and print certificate of analysis, when necessary.

Attend customers’ enquiries and mail original invoices to customers.

Submit insurance declaration form (open marine policy) to the insurance company.

Prepare documents on TRADENET.

Verify with Accounts Department regarding freight invoices.

For courier service, type consignment note and call for collection.

Report any short shipment, damaged or missing cargo to Logistics & Distribution Manager for claim against insurance company.

Ensure smooth flow of outgoing shipments.

Maintain and update all relevant documentations for outgoing shipments. Provide track and trace visibility shipment status to customers should that not able to derive in shipment reports. Update respective customer for the status of orders, highlight if any risk of stock-out, short, expire, etc.

Monthly reporting and pricing matter.

Assist in answering telephone calls.

Any other tasks as and when assigned by Management.

Requirements

Minimum 5 years of experience in customer service / sales support role.

Experience in oil & gas / chemical industry is preferred.

Able to commence work in Feb 2026.

How to Apply

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.