Customer Service Officer (Operations)

REVAMP INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty and wellness company in Singapore seeks a customer-oriented role involving greeting clients, maintaining records, and supporting retail operations in the Orchard area. Candidates should have at least 2 years of customer service experience, especially in retail or beauty, and possess NITEC qualifications. This position requires strong interpersonal skills, a good command of English, and the ability to work retail hours, including weekends and public holidays.

Qualifications

• Minimum 2 years of working experience in Customer Service, preferably in retail/beauty industry.
• Good command of spoken English and preferably bilingual.
• Able to work retail hours including weekends and public holidays.

Responsibilities

• Greet customers and provide professional customer service.
• Update clients records in the system.
• Handle and manage customer feedback (complaints & queries).
• Support the outlet manager in coordinating stock ordering.

Skills

Customer Service Oriented

Microsoft Office

Interpersonal Skills

Retail Sales

Communication Skills

Education

NITEC in Business Studies/ Administration/ Management

Tools

MS Excel

Excel

Job description

Roles & Responsibilities

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

Tell employers what skills you have

• Customer Service Oriented
• Microsoft Office
• Handle calls
• Interpersonal Skills
• Highly responsible
• Achieving sales targets
• Retail Sales
• Inventory Management
• Adaptable
• Communication Skills
• Administrative Support
• Excel
• Customer Satisfaction
• Reports
• Beauty Industry
• Team Player
• Customer Service
• stock ordering
• Customer Service Experience