Customer Service Officer (Office)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aesthetics company in Singapore is seeking a candidate for an outbound call center role. The successful individual will engage with prospects, manage appointments, and maintain professionalism in client interactions. Proficiency in English and Mandarin is essential, along with at least 1 year of relevant experience. This position offers an opportunity to enhance your communication skills in a dynamic environment.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to clients.
• Manage appointment cancellations and reschedules promptly.
• Conduct regular calls to book appointments.
• Remind clients of their appointments.
• Perform ad hoc duties as assigned.

Skills

Interpersonal skills

Communication skills

Language proficiency in English and Mandarin

Job description

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.