Customer Service Officer (Office)

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare company in Singapore is looking for an experienced outbound call agent to establish relationships with clients and manage appointments. The role requires excellent communication skills and the ability to work with English and Mandarin-speaking clients. Responsibilities include engaging prospects, rescheduling appointments, and maintaining professionalism in all interactions.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with Prospects.
• Maintain professionalism while speaking to Clients.
• Manage appointment cancellations and reschedule promptly.
• Conduct regular calls to book appointments.
• Remind Prospects about their appointments.
• Perform any ad hoc duties assigned.

Skills

Interpersonal skills

Communication skills

Language proficiency in English and Mandarin

Job description

Company Profile

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.