Customer Service Officer (Office)

8 MEDI-AESTHETICS (SOMERSET) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading aesthetic clinic in Singapore is seeking a candidate with outbound call center experience to establish good relationships with prospects. You will manage appointments and communicate with both English and Mandarin-speaking clients, ensuring a high level of professionalism. This position requires excellent interpersonal and communication skills.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to clients.
• Manage appointment cancellations and reschedule promptly.
• Conduct regular calls to book appointments.
• Remind clients of their appointments.
• Perform ad hoc duties as assigned.

Skills

Interpersonal skills

Communication skills

Language proficiency in English and Mandarin

Job description

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.