Customer Service Officer (Night Shift)

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A baggage handling service provider in Singapore is seeking customer service staff. Responsibilities include attending to inquiries, handling transactions, and ensuring security compliance. Candidates should possess good interpersonal skills, be a team player, and be able to carry luggage. Familiarity with POS systems is advantageous. This role requires obtaining an airport pass and involves a fixed shift schedule.

Qualifications

• Familiarity with POS system will be an added advantage.
• Able to obtain an Airport Pass (Airside).
• Able to carry up to 25kg luggage.

Responsibilities

• Attend to customer inquiries and provide excellent customer service experience.
• Perform cash and credit card transactions using POS and Baggage Storage System.
• Conduct bag search in accordance to SOP and ensure compliance to security standards.

Skills

Good interpersonal skills

Team player

Basic English communication

Tools

Point of Sales System (POS)

Job description

Duties

• Attend to customer inquiries and provide excellent customer service experience
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS for daily cash reconciliation
• Perform bag wrapping service and upselling of baggage services or products
• Perform acceptance and issuance of baggage deposits according to Standard Operating Procedure (SOP)
• Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
• Responsible for store cleanliness and image
• Any other duties as assigned by management

Qualifications

• Familiarity with POS system will be an added advantage
• Good interpersonal and communication skills
• Team player
• Ability to converse in basic English
• Able to obtain an Airport Pass (Airside)
• Able to carry up to 25kg luggage

Singaporean Only

Working hours

6 days work week

Fixed shift:

Morning: 6.50am - 3.10pm

Afternoon: 2.40pm - 11pm

Night: 10.45pm - 7.05am