Customer Service Officer (MNC / Warehouse)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a customer service-oriented professional to manage orders and inventory. Responsibilities include processing orders, resolving issues, and maintaining KPI reports. Candidates should possess strong product knowledge and MS Office skills. A competitive remuneration package is offered.

Qualifications

• Customer service oriented and a team player.
• Product and system knowledge & MS Office skills.

Responsibilities

• Ensure customer’s orders are processed in a timely manner.
• Investigate root-cause of operation incidents and service failures.
• Liaise with customers to resolve orders or shipments related issues.
• Monthly KPI report computation.

Skills

Customer service orientation

Team player

Product and system knowledge

MS Office skills

Job description

Overview

Industry: Logistics

MNC Environment

Job Type: Permanent role (AWS Guaranteed + Variable Bonus + Overtime)

Responsibilities

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on time according to established customer schedules
• Investigate root-cause of operation incidents and service failures, make recommendations to the CS Managers / Management for improvements
• Liaise and update customers closely to resolve orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purposes
• Be responsible for reconciling all stock discrepancies
• Inventory management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements

• Customer service oriented and a team player
• Product and system knowledge & MS Office skills

Job ID: LRYWW876

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail] (email address displayed here in plain text: [e-mail])

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

[phone]

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

People Profilers Pte Ltd has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd to extend the support of hiring beyond e2i’s resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers’s PDPA and e2i’s PDPA (https://www.e2i.com.sg/pdpa/).