Customer Service Officer

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks a Logistics Coordinator to manage customer enquiries, carrier negotiations, and freight documentation. The ideal candidate must have a diploma in Logistics/Supply Chain Management and at least 1 year of experience in the import/export freight forwarding industry. Proficiency in MS Office and familiarity with customs documentation is essential. The role involves coordinating shipments and ensuring customer satisfaction.

Qualifications

• At least 1 year of relevant experience in the import/export freight forwarding industry.
• Prior experience with freight/shipping customer service would be advantageous.
• Familiarity with cargo acceptance documentation required.

Responsibilities

• Attend to customer and agent enquiries and complaints.
• Verify vendor invoices with job number for payment processing.
• Coordinate and monitor shipment with carriers and clients.

Skills

Customer service

Carrier negotiation

Logistics management

Documentation preparation

Problem solving

Education

Diploma in Logistics/ Supply Chain Management/ Shipping

Tools

MS Office

Portnet

Customs Permit

Job description

Responsibilities

• Attend to customer, agent enquiries and complaints.
• Carrier negotiation and booking.
• Check sailing schedule and cargo status.
• Arrange truck and stuffing.
• Prepare shipping documents for export & import (FCL, Cross Trade, Aire Freight etc.)
• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation.
• Coordinate & monitor shipment with carriers and clients.
• Process custom clearance & permit if needed.
• Send pre-alert shipping documents & invoices to customer.
• Liaise with accounts department to make payments to carriers.
• Verify vendor invoices with job no. to accounts department for payment processing.
• Reporting of cargo issues.
• Support in all aspects of sales and operational activities.
• Assist in job closing and billing when required.
• General admin duties and other ad-hoc duties as assigned by the supervisor.

Requirements

• Diploma in Logistics/ Supply Chain Management/ Shipping or equivalent.
• At least 1 year of relevant experience in the import/ export freight forwarding industry.
• Prior experience with freight/ shipping customer service would be advantageous.
• Proficient in MS Office applications, Portnet, Customs Permit

How to Apply

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chen Shih Ying

EA Personnel Reg No: R25126521