Customer Service Officer (Logistics MNC)

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics solutions company in Singapore is seeking a Customer Service Officer to join their team. This role involves managing client inquiries, overseeing order tracking, and mentoring junior staff. Ideal candidates should have a minimum of two years' experience in customer service within the logistics industry and strong communication skills. Proficiency in Microsoft Office is required. The position offers the opportunity to work in a dynamic and high-performing team.

Qualifications

• Min 2 years of customer service experience in logistics industry.
• Strong communication and interpersonal skills required.
• Proficient in Microsoft Office.

Responsibilities

• Act as the main contact for key clients, managing inquiries, issues, and special requests.
• Oversee end-to-end order tracking to ensure accurate and timely deliveries.
• Collaborate with warehouse, transport, and internal teams to resolve logistics challenges.
• Provide shipment updates and handle potential service disruptions.
• Mentor junior staff, support training, and improve SOPs.
• Prepare service performance reports and suggest process improvements.
• Ensure compliance with SLAs, policies, and industry standards.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office proficiency

Education

Diploma or above

Job description

Overview

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for a Customer Service Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Responsibilities

• Act as the main contact for key clients, managing inquiries, issues, and special requests.
• Oversee end-to-end order tracking to ensure accurate and timely deliveries.
• Collaborate with warehouse, transport, and internal teams to resolve logistics challenges.
• Provide shipment updates and handle potential service disruptions.
• Mentor junior staff, support training, and improve SOPs.
• Prepare service performance reports and suggest process improvements.
• Ensure compliance with SLAs, policies, and industry standards.

Requirements

• Min 2 years of customer service experience in logistics industry
• Strong communication and interpersonal skills required.
• Proficient in Microsoft Office
• Min Diploma and above

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [e-mail]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)