Customer Service Officer – Live Chat & WhatsApp Support- Geylang Bahru

PERSOL; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to provide live chat and WhatsApp support. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and the ability to multitask effectively. You will manage customer inquiries, ensuring high satisfaction while meeting KPIs. This role is full-time, working Monday to Friday with alternate Saturdays.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Ability to work independently and as part of a team.

Responsibilities

• Manage customer’s enquiries from digital platforms and ensure customer satisfaction.
• Simultaneously handle multiple chats.
• Provide timely solutions to meet KPIs.
• Handle customer's enquiries and complaints.

Skills

Excellent communication

Multitasking

Organizational skills

Interpersonal skills

Job description

Customer Service Officer – Live Chat & WhatsApp Support- Geylang Bahru

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 year of relevant work experience in customer service and handling chat enquiries
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.

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