Customer Service Officer | Jurong East | 5 Days | Up To $2.8K + AWS + VB - 4461

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage customer interactions across various channels. The ideal candidate will have a Diploma and relevant experience, ensuring timely resolution of customer issues. You will also provide support and training to retail agents while monitoring service quality. This role offers a competitive salary and is located in Jurong East.

Qualifications

• Relevant working experience in customer service is preferred.
• Minimum qualification of Diploma.

Responsibilities

• Manage customer communication through calls, emails, and chats.
• Resolve customer complaints and track feedback.
• Provide training and support to retail agents.
• Monitor key performance indicators and prepare reports.
• Ensure compliance with data privacy policies.

Skills

Customer service

Communication skills

CRM system management

Education

Diploma

Job description

Customer Service Officer

Salary: $2500 - $2800 + AWS & Variable Bonus

Working Hours: Monday - Friday (8am - 5.30pm)

Working Location: Teban Garden - Jurong East

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

>With relevant working experience
• Min Diploma holder

Email: [e-mail]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279