Customer Service Officer (IT Engineering) | Jurong East | Up to $3,300

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a professional for a role focused on training collaboration and improving customer service. Responsibilities include vendor collaboration, managing workflows, and mentoring the team. Candidates should hold a relevant qualification with at least 3 years of similar experience, strong communication skills, and a willingness to work shifts. This position offers a dynamic work environment in Jurong East.

Qualifications

• At least 3 years of relevant experience in a similar role preferred.
• Flexible to work shifts, weekends, and public holidays when required.

Responsibilities

• Collaborate with vendors to design and deliver modular training.
• Support training calibration and ensure knowledge retention.
• Generate reports and maintain dashboards.
• Manage daily workflow and updates.
• Handle high-priority customer cases.
• Monitor and improve productivity and service quality.

Skills

Strong communication and interpersonal skills

Proficiency in Microsoft Office applications

Self-motivated and independent

Education

NITEC/Diploma/A-Level/Degree in any discipline

Job description

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Responsibilities

• Collaborate with vendors to design and deliver modular training for various topics.
• Support training calibration and ensure knowledge retention.
• Generate reports, maintain dashboards, and track vendor productivity.
• Work closely with Operations Managers to manage daily workflow and updates.
• Brief team members on new information and processes in a timely manner.
• Handle and manage high-priority customer cases.
• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
• Support projects aimed at enhancing customer experience.
• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
• Ensure accurate and timely communication of updates to all stakeholders.
• Provide constructive feedback and recommendations for process improvements.

Requirements

• NITEC/ Diploma / A-Level / Degree in any discipline.
• At least 3 years of relevant experience in a similar role preferred.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications.
• Self‑motivated, independent, and able to take initiative.
• Flexible to work shifts, weekends, and public holidays when required.

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