Customer Service Officer (Immediate | Tourism | East)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a Customer Service Executive to respond to public inquiries and resolve issues effectively. The ideal candidate should have GCE 'A' Levels, strong communication skills, and ideally 2 years of experience. This role offers structured training and a supportive working environment.

Qualifications

• Minimum education: GCE ‘A’ Level and above.
• Ideally 2 years of relevant experience; fresh candidates are welcome.
• Strong time management and multitasking abilities.
• Proficiency in MS Office and speedy keyboard use.
• Excellent customer service demeanor with good English skills.

Responsibilities

• Respond promptly to inquiries via phone, email, and live chat.
• Resolve issues efficiently and handle escalations.
• Support continuous improvement of Quality Management System.

Skills

Time management

Multitasking

Verbal communication in English

Written communication in English

Education

GCE ‘A’ Level and above

Tools

MS Office

Job description

Overview

• Respond promptly and professionally to public inquiries via phone, emails and live chat.

• Resolve issues efficiently, handling escalations with competence.

• Support continuous improvement of Quality Management System through assigned duties.

Requirements

• Minimum education: GCE ‘A’ Level and above

• Ideally 2 years of relevant experience; fresh candidates are welcome.

• Strong time management and multitasking abilities.

• Proficiency in MS Office and speedy keyboard use.

• Excellent customer service demeanor with good verbal and written English skills (and the language of the supported market).

Training & Working Hours

• 4-week structured training (Classroom + On Job Training)

• Working hours: Office Hours (5 days per week)