Customer Service Officer (Freight Forwarding) [Jurong East | 5 days | up to $2800] - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service company in Jurong East is seeking a Customer Service Officer to manage and coordinate Sea Export/Import shipments. The role requires knowledge in freight forwarding and import/export procedures, as well as a minimum diploma. The salary ranges from $2500 to $2800, with working hours from Monday to Friday, 8:15 AM to 5:30 PM.

Qualifications

• Minimum Diploma required for the position.
• Knowledge in freight forwarding and import/export procedures.
• Ability to handle customer inquiries and complaints.

Responsibilities

• Manage and coordinate Sea Export/Import shipments.
• Ensure accuracy in customer documentation and compliance.
• Prepare payment vouchers and verify vendor costings.

Skills

Knowledge in freight forwarding

Import & export procedure

Customer service

Problem-solving

Education

Minimum Diploma

Job description

Customer Service Officer (Ocean Freight - Import / Export)

Location: Jurong East

Working hours: Mon - Fri, 8.15am-5.30pm

Basic Salary: $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

• Minimum Diploma
• Knowledge in freight forwarding, import & export procedure or permit declaration.