Customer Service Officer (Freight Forwarding / Company Transport / West)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking an experienced customer service professional to manage shipments and ensure accurate documentation. The ideal candidate has 1 to 3 years of relevant experience and a background in logistics management. This is an excellent opportunity with competitive welfare and AWS offered.

Benefits

AWS

Excellent welfare

Company transport provided

Qualifications

• 1 to 3 years of relevant experience in logistics or freight forwarding.

Responsibilities

• Document and process customer bookings accurately.
• Resolve special shipment requirements with shippers.
• Advise shippers on booking confirmations via email or fax.
• Arrange trucking and collection of cargo when required.
• Communicate any changes in vessel details to shippers.

Skills

Customer service

Logistics management

Attention to detail

Education

GCE O Level / Diploma or Degree in Logistics Management

Job description

Working hour: 9am – 6pm (Monday– Friday)

Company located at Bukit Batok

Company transport provided at Jurong East MRT

AWS + Excellent Welfare

Well Established Freight Forwarding Company

Job Scope

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness
• Input export job reference
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking;
• Keep Sales Personnel informed about their bookings
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service
• Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately

Requirement

• GCE O Level / Diploma or Degree in Logistics Management or equivalent
• 1 to 3 years of relevant experiences

Application

Candidates are encouraged to apply for this position via the Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492