CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING)

SmartHire by SEEK; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Officer (Freight Forwarding) in Singapore. You will ensure smooth logistics operations while providing exceptional customer service in international trade. Ideal candidates have a diploma in logistics and at least 1 year of relevant experience. This position offers a comprehensive exposure to all aspects of freight forwarding. Attractive remuneration and benefits are provided, along with clear career progression opportunities.

Benefits

Attractive remuneration package

Transportation allowance

Generous annual leave entitlement

Qualifications

• Minimum 1 year of experience in import/export freight forwarding.
• Ability to handle multiple shipments and complex logistics challenges.
• Well-organized and eager to learn.

Responsibilities

• Provide outstanding customer service and maintain relationships.
• Negotiate with carriers and manage bookings.
• Prepare and process essential shipping documents.

Skills

Customer service excellence

Communication skills

Problem-solving abilities

Adaptability

Team player

Education

Nitec or Diploma in Logistics, Supply Chain Management, or shipping

Tools

MS Office applications

Portnet system

Customs Permit processing

Job description

Overview

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING) — Our client is seeking a Customer Service Officer (Freight Forwarding) to join their team. This is an excellent opportunity to build your career in the freight forwarding industry with a reputable shipping company. You'\'ll play a crucial role in ensuring smooth logistics operations while providing exceptional customer service in international trade. This position offers comprehensive exposure to all aspects of freight forwarding operations, making it perfect for professionals looking to develop expertise in logistics, customs clearance, and supply chain management.

What you'll be doing?

• Customer Relations Excellence: Provide outstanding customer service by promptly attending to inquiries, resolving complaints professionally, and maintaining positive relationships that support business growth.
• Carrier Management: Negotiate with carriers, manage bookings, and coordinate shipment logistics to ensure timely and cost-effective transportation solutions for clients.
• Transportation Logistics: Arrange comprehensive trucking and container stuffing services, ensuring seamless cargo handling from origin to destination ports.
• Documentation Management: Prepare and process essential shipping documents for various shipment types, ensuring accuracy and compliance with international trade regulations.
• Shipment Monitoring: Coordinate and monitor shipment progress, providing regular updates and proactively addressing any issues that may arise during transit.
• Customs & Permits Processing: Handle customs clearance procedures and permit applications, ensuring compliance with regulatory requirements for smooth cargo movement.
• Financial Coordination: Liaise with accounts department for carrier payments and support payment processing to maintain smooth financial operations.
• Operational Support: Provide comprehensive support for sales and operational activities, assist in job closing and billing processes, and handle general administrative duties.

Who are they looking for?

• Educational Background: Candidates with at least Nitec or Diploma qualifications in Logistics, Supply Chain Management, Shipping, or equivalent fields.
• Industry Knowledge: Professionals with minimum 1 year of relevant experience in import/export freight forwarding industry. Comprehensive training will be provided to support your career development.
• Communication Skills: Strong communicators who can build effective working relationships with both internal teams and external stakeholders.
• Problem-Solving Abilities: Analytical thinkers who can work effectively under pressure, handling multiple shipments and resolving complex logistics challenges efficiently.
• Adaptability: Well-organized individuals who are eager to learn and can adapt to fast-paced environments.
• Team Player: Ability to work both independently and collaboratively, contributing to collective success while taking ownership of individual responsibilities.
• Technical Proficiency: Strong skills in MS Office applications, Portnet system, and Customs Permit processing, with ability to quickly learn new software.

Why you should consider this opportunity?

• Our client offers an attractive remuneration package and other benefits.
• Supportive working environment that fosters professional growth and job satisfaction.
• Clear career progression opportunities to advance your logistics and freight forwarding expertise.
• Balanced 5-day work week schedule.
• Transportation allowance to ease your daily commute.
• Generous annual leave entitlement of at least 14 days.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage dedicated professionals who are passionate about customer service and logistics operations to apply for this rewarding opportunity in the freight forwarding industry.

All information received will be kept strictly confidential and will be used only for employment-related purposes.