Customer Service Officer - Freight Forwarding

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resource advisory firm in Singapore is looking for a candidate to manage Sea Export/Import shipments. Responsibilities include ensuring documentation accuracy, compliance with safety procedures, and resolving shipment issues. Interested applicants with a minimum diploma should send their resumes to the provided contact email.

Responsibilities

• Manage and coordinate Sea Export / Import shipments.
• Ensure customer requirements and documentation accuracy.
• Comply with Workplace Safety & Health Procedures.
• Monitor and manage costs, timelines, and service quality.
• Produce relevant export documentation and declarations accurately.
• Resolve shipment issues and communicate with stakeholders.
• Ensure timely billing and collection of charges.

Education

Minimum Diploma holder

Job description

Responsibilities

Responsible for managing and coordinating Sea Export / Import shipments.

Ensure customer requirements are met and documentation is accurate and precise.

Ensure Fully Compliance on Workplace Safety & Health Procedure

Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.

To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.

Coordinating and resolve shipment issues

To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments.

Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.

To ensure related charges are billed and collected timely from the consignee or its agent

Ensure all transactions are handled in an accurate, complete and timely manner

To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo

Answering to customer's inquiries and handling customer's complaints.

Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.

To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability

Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

Minimum Diploma holder

Contact

Interested applicants can send your resume to✉ kylergan.supreme(gmail.com) and allow our Consultants to match you with our Clients. No Charges will be incurred by candidates for any servicerendered.
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683