Customer Service Officer/ Executive/ Representative (Sales Support)

Search Personnel Pte Ltd; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Officer/Executive/Representative in Singapore. The role involves creating sales quotations, managing orders in SAP, and coordinating shipments. Candidates should have a minimum of GCE A level or Diploma, be proficient in Microsoft Office, and possess Mandarin language skills. This permanent position offers a competitive salary and benefits including work-from-home options.

Benefits

14-18 Days Annual leave

Medical claim

Performance bonus

Qualifications

• Must be able to communicate with Mandarin speaking customers.
• Strong office software skills are essential.

Responsibilities

• Create sales quotation upon request from customers or sales team.
• Extend/create Material in SAP.
• Perform order entry in SAP ensuring on-time delivery.
• Release shipment for pick/pack and coordinate with freight forwarders.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.

Skills

Proficient in Microsoft Office

Mandarin language proficiency

Education

Minimum GCE A level or Diploma Qualifications

Job description

• Position: Customer Service Officer/ Executive/ Representative (Sales Support)
• Location: Loyang Lane (Direct buses from Bedok, Tampines and Pasir Ris right in front of office)
• Working hours: Monday to Friday - 8.30AM to 5.30PM ; 1 Day WORK FROM HOME Weekly
• Salary (commensurate with experience): Up to $4,200 + AWS + Performance bonus + 14-18 Days Annual leave + Medical claim
• Duration: Perm
• Industry: Manufacturer and supplier of equipment

Responsibilities:

• Create sales quotation upon request from customers or sales team
• Extend/create Material in SAP
• Perform order entry in SAP ensuring on-time delivery to customers with regular updates on delivery status
• Releasing of shipment for pick/pack. Coordinating with freight forwarders for pickup
• Perform system projects order entry from PO placement with source, logistics handling right up to shipment destinations
• Support Field Service on service order and billing
• Manage quality complaints between customers and source plant
• Raise purchase orders (equipment parts) to source
• Follow-up with source on incoming shipments including system projects
• Ad-hoc activities or administrative tasks as assigned

Requirements:

• Minimum GCE A level or Diploma Qualifications.
• Proficient in Microsoft Office.
• Candidates needs to have mandarin language proficiency to communicate with Mandarin speaking customers.

[e-mail]

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Jeslyn Tan

Deputy Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.