Customer Service Officer / Executive (Order Fulfilment)

INDOGUNA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service provider in Singapore seeks a Customer Service Officer (Order Processing) to manage customer orders and ensure satisfaction. Key responsibilities include processing orders, responding to inquiries, and collaborating with teams for timely fulfillment. Fresh graduates are welcome, and strong communication skills are essential. This role promises a dynamic environment and customer-centric focus.

Qualifications

• Excellent communication skills (verbal and written).
• Ability to multitask in a fast-paced environment.
• Experience in a customer service role preferred.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries via phone, email, or chat.
• Collaborate with sales and logistics teams.

Skills

Excellent communication skills

Multitasking

Problem-solving

Proactive attitude

Education

Minimum GCE 'O' Levels or equivalent

Tools

Order processing software

SAP S4

Job description

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You\'ll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE or Levels or its equivalent
• Fresh graduates are also welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.