Customer Service Officer/Executive (Import x 1 /& Export x1) @Alps Ave

AIM RECRUIT CONSULTANCY PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Customer Service Executive (Import) / Mon-Fri, 9am -5.30pm; Alt Sat, 9am -1pm

• Contact point for Airfreight Import, to manage customers for movement of import shipments.
• Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)
• Ensure that customers’ expectations are being met and mapped in SOP
• Regular Business Review with Customers (MBR /QBR)
• Perform process including Billing and follow up on billing disputes.
• Experience in Airfreight Import, and able to commit weekend when required.

Customer Service Officer/Executive (Export) / Mon-Fri, 9am -6.30pm; Alt Sat, 9am -1pm

• Attend calls and provide flight details to customer upon receiving booking within the SLA.
• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
• Apply export permit and other export custom documents processed on timely manner
• Monitor onboard status and informed customer on any abnormality.
• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
• Update on new changes / requirement by airlines or governmental requirement
• Ensure monthly customer report is submitted.
• Diploma in any discipline with 5 years in related field

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894