Customer Service Officer / Executive

HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a Customer Service Officer to be the primary contact for clients. Responsibilities include processing orders, ensuring compliance with regulations, and managing client relationships. The ideal candidate has 3-5 years of experience in logistics or customer service and holds a diploma or degree in a related field. Benefits include transportation between MRT stations and good career prospects in a supportive environment.

Benefits

Transportation provided between MRT Stations

Good career advancement

Supportive working environment

Qualifications

• 3 to 5 years of relevant experience in customer service or logistics-related roles.
• Experience in 3PL, freight forwarding, or warehouse operations is a plus.
• Prior supervisory or managerial experience is beneficial.

Responsibilities

• Act as primary point of contact for customers regarding logistics services.
• Process customer orders and ensure accurate documentation.
• Track key performance indicators (KPIs) such as delivery accuracy and customer satisfaction.

Skills

Proficiency in logistics software

Knowledge of supply chain operations

Ability to multitask

Strong communication skills

Education

Diploma or Degree in Logistics, Inventory Management, or Customer Relationship Management

Tools

Microsoft Excel

Job description

HANKYU HANSHIN EXPRESS is a well-established Japanese Logistics company in Singapore and is looking for talents to join in our expanding of business.

Position: Customer Service Officer / Executive

S$3,600 – $3,800/month

Working Hours: Monday to Friday 8:30am - 5:30pm / Saturday 8:30am to 12:30pm / 5.5 days/week

Experience Required

• 3 to 5 years of relevant experience in customer service or logistics-related roles

Core Responsibilities in Logistics Customer Service

Client Communication & Relationship Management

• Act as the primary point of contact for customers regarding logistics services
  • Address inquiries, resolve complaints, and provide timely updates on shipments and inventory
  • Build and maintain strong relationships to ensure customer satisfaction and retention

Order & Shipment Coordination

• Process customer orders and ensure accurate documentation
• Coordinate with carriers and freight forwarders for booking and dispatch
• Monitor shipment schedules and delivery timelines to ensure on-time performance

Inventory & Warehouse Oversight

• Track inventory levels and ensure stock availability for customer orders
• Collaborate with warehouse teams to manage inbound and outbound logistics
• Generate inventory and performance reports for internal and customer review

Internal Coordination

• Liaise with operations, warehouse, and transport teams to execute customer requirements
• Ensure alignment between customer expectations and internal capabilities
• Escalate and resolve operational issues that may impact service delivery

Documentation & Compliance

• Prepare shipping instructions, invoices, and customs documentation
• Ensure compliance with international trade regulations and company policies
• Maintain accurate records for audits and reporting purposes

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) such as delivery accuracy, turnaround time, and customer satisfaction
• Provide regular updates and reports to management and clients
• Suggest process improvements based on customer feedback and performance data
• Strong communication and interpersonal skills

Skills and Qualification

• Proficiency in logistics software and Microsoft Excel
• Knowledge of supply chain operations and documentation
• Ability to multitask and manage time effectively
• Experience in 3PL, freight forwarding, or warehouse operations is a plus
• Prior supervisory or managerial experience is beneficial
• Educational background: Diploma or Degree in Logistics, Inventory Management, or Customer Relationship Management

Benefit

• Transportation will be provided between Jurong East MRT Station, Bedok MRT Station and Tampines Station
• Good career advancement in the logistics industry
• A good working environment

Working location: No. 38 Jalan Buroh, Singapore 619504