Customer Service Officer (Executive)

People Profilers; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading membership services company in Singapore is seeking a customer-oriented individual to handle membership enquiries and record maintenance. The ideal candidate should possess GCE O Levels and at least one year of experience in customer service. This role involves processing membership applications, following up on fees, and performing duties at the Membership Centre as needed. Competitive remuneration package and benefits are provided.

Qualifications

• Min. GCE O levels required.
• At least 1 year of experience in Customer Service or Membership services.
• Service-oriented with interest in a country club environment.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain up-to-date membership records.
• Collect membership fees from new and renewing members.
• Process new and suspended membership applications.
• Stand-in for duties at Membership Centre when necessary.

Skills

Customer service orientation

Team player

Attention to detail

Education

GCE O Levels

Job description

Industry: Hospitality
Location: East (Company Transport Provided at Tanah Merah MRT)
5days workweek (Mon-Fri)

Job Responsibilities:

• Handle membership enquiries via phone calls and emails on daily basis.
• Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
• Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
• Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
• Process of members application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
• Process of security refund and/or account credit balance to members upon membership expiry or resignation.
• To stand-in for and perform the duties at Membership Centre as and when necessary.
• Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Requirements:

• Min. GCE O levels
• At least 1 years working experience in Customer Service/Administrative works/Membership servicesli>
• Service and people oriented with an interest to work in country club environment and a good team player.
• Candidates with more experience may be considered for Officer (Membership) position.

JOB ID:5WWYY6V3

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.
EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: [phone]