Customer Service Officer / Executive

CANDID WATER COOLER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-oriented company in Singapore seeks a dedicated Customer Service Executive. This role involves providing effective customer engagement via phone and email, resolving issues, and ensuring excellent service delivery. Candidates must have at least 3 years of relevant experience, strong communication skills, and the ability to multitask. Opportunities for career advancement and job rotation are available, alongside initial training to ensure success in the position.

Benefits

Career advancement opportunities

On-the-job training

Qualifications

• Minimum of 3 years’ work experience in customer service and/or frontline roles.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.

Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively.
• Deliver excellent customer service experiences and assist in enquiries.

Skills

Communication skills

Coordination skills

Analytical skills

Problem-solving skills

Job description

Monthly salary: $2,300.00 to $2,500.00

5-day week (Monday to Friday)

Regular office hours: 8.30 am to 6.00 pm

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory and / or managerial role.

Job Description

Reporting to the Senior Manager the incumbent will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 3 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.