Customer Service Officer - Entry Level [RLB-016-06]

EQUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking candidates for a role to be the first point of contact for customer enquiries. Responsibilities include handling customer interactions across various channels, ensuring high satisfaction scores, and collaborating with internal teams. Ideal candidates should have a minimum diploma, be able to handle high-volume inquiries, and training is provided for entry-level applicants.

Qualifications

• Minimum Diploma and above.
• Ability to handle high-volume customer interactions and remain calm under pressure.
• Entry level candidates are welcome to apply, training will be provided.

Responsibilities

• Be the first point of contact for customer enquiries.
• Provide prompt, friendly, and professional assistance.
• Handle inbound calls, emails, or live chats with confidence.
• Record and track customer interactions and solutions.
• Resolve issues effectively or escalate where needed.
• Work with internal teams to follow up on service cases.
• Gain product knowledge and system training.
• Maintain high satisfaction scores through quality service.
• Learn communication and problem-solving skills on the job.
• Make a difference in every customer interaction.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

Diploma or above

Job description

Working location: Orchard

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Be the first point of contact for customer enquiries
• Provide prompt, friendly, and professional assistance
• Handle inbound calls, emails, or live chats with confidence
• Record and track customer interactions and solutions
• Resolve issues effectively or escalate where needed
• Work with internal teams to follow up on service cases
• Gain product knowledge and system training
• Maintain high satisfaction scores through quality service
• Learn communication and problem-solving skills on the job
• Make a difference in every customer interaction

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle high-volume customer interactions and remain calm under pressure
• Entry level candidates are welcome to apply, training will be provided

EA License Number: 22C1278

Disclaimer:
By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.