Customer Service Officer - Entry Level [PPS-001-05]

EQUE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is looking for a customer support representative to handle inquiries and provide timely support across various channels. The ideal candidate has a minimum diploma, strong communication skills, and a customer-oriented attitude. This role requires working in a fast-paced environment, ensuring customer satisfaction through effective issue resolution.

Qualifications

• Cheerful, patient, and customer-oriented.
• Able to work in a fast-paced service environment.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Log and resolve customer issues professionally.
• Process transactions, bookings, or service requests.
• Follow up with customers to ensure resolution satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer-oriented

Ability to handle calls and live chat

Education

Minimum Diploma

Job description

Working hours: 10am to 6pm (Monday to Friday)

Working location: Harbourfront Centre

Key Responsibilities

• Answer customer inquiries via phone, email, or chat
• Provide timely support and accurate information
• Log and resolve customer issues professionally
• Process transactions, bookings, or service requests
• Follow up with customers to ensure resolution satisfaction
• Escalate complex issues to relevant departments
• Maintain CRM records and update customer logs
• Support service recovery and build positive customer relationships
• Collect feedback to improve customer experience
• Work with teams to enhance customer service processes

Requirements

• Minimum Diploma and above
• Cheerful, patient, and customer-oriented
• Strong communication and problem-solving skills
• Comfortable handling calls or live chat systems
• Able to work in a fast-paced service environment

EA License Number: 22C1278

Disclaimer:

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.