Customer Service Officer (Emails, Up to $2,800)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service firm in Singapore is looking for a professional to handle customer inquiries via emails, hotline, and in-person. The role requires proven experience in customer service, particularly in email support, and excellent written communication skills. Responsibilities include resolving complaints and ensuring customer satisfaction. A strong problem-solving ability is essential, along with familiarity with customer service tools. This is a 1-year contract position with a work schedule of 10am to 7pm, covering 4 weekdays and 1 weekend.

Qualifications

• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.

Responsibilities

• Respond promptly and professionally to customer's enquiries via emails, hotline and in-person.
• Assist in resolving customer complaints and issues to ensure satisfaction.

Skills

Customer service experience

Excellent written communication

Problem-solving skills

Tools

Customer service software

Job description

1 Year Contract

10am – 7pm (Rostered 4 weekdays and 1 weekend)

Duties

• Respond promptly and professionally to customer's enquiries via emails, hotline and in-person
• Assist in resolving customer complaints and issues to ensure satisfaction.

Requirements

• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.
• Familiarity with customer service software and tools is an advantage.

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

Revup Proservices Pte Ltd