Customer Service Officer ( East / Up to $2700)

PeopleFirst; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic customer service provider in Singapore is seeking a dedicated Customer Service Officer to join their team. You will handle customer inquiries, ensure smooth check in/out processes, and maintain accurate records. The ideal candidate must possess excellent communication skills and the ability to work in a fast-paced environment. This full-time role offers a 5-day work week with rotating shifts.

Benefits

Shuttle bus transport provided at Tanah Merah MRT Station

Qualifications

• Excellent communication and interpersonal skills are required.
• Strong problem-solving abilities and attention to detail are important.
• Proficiency in Microsoft Office and customer service software.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Ensure smooth check in/out of guests and provide information.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for complex customer needs.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Attention to detail

Ability to work in a fast-paced environment

Tools

Microsoft Office suite

Customer service software

Job description

Customer Service Officer ( East / Up to $2700)

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will provide exceptional support to our clients, ensuring their needs are met with professionalism and efficiency.

Job Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Ensure seamless and smooth check in/out of guests/member. Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address complex customer needs.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in Microsoft Office suite and customer service software.
• Ability to work in a fast‑paced environment and manage multiple tasks.

5-day work week (Mon to Sun) rotating shifts: 8:30 am to 5:45 pm / 10:45 am to 8:00 pm.

Shuttle bus transport provided at Tanah Merah MRT Station.

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