Customer Service Officer cum Admin (Contract, Healthcare)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a candidate to handle customer service inquiries through calls and emails. Responsibilities include assisting with the online portal, ensuring compliance with regulations, and supporting administrative workflows. Candidates should have at least a Higher Nitec or Diploma qualification and be available for five days a week.

Qualifications

• Minimum Higher Nitec / Diploma qualification required.
• Able to commit 5 days a week.

Responsibilities

• Handle outbound calls, emails, and service cases regarding policy enquiries and requests.
• Assist customers with navigating the online portal and mobile app.
• Ensure compliance with procedures, guidelines, and industry regulations.
• Support the team in administrative duties and workflows.

Education

Minimum Higher Nitec / Diploma qualification

Job description

Key Responsibilities

• Handle outbound calls, emails and service cases regarding policy enquiries and requests from customers and advisors.

• Assist customers in navigating and using the Company’s online portal and mobile app.

• Follow through on service requests, feedback and complaints to ensure timely and satisfactory closure.

• Ensure compliance with internal procedures, guidelines, and industry regulations.

• Support the team in administrative duties, departmental workflows and documentation.

Requirements

• Minimum Higher Nitec / Diploma qualification.

• Able to commit 5 days a week

Interested candidates please send your resume to [e-mail]

Anna Chen Jiaxin -R25157621

Recruit Express Pte Ltd

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