Customer Service Officer / Coordinator

CANDID WATER COOLER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A company in the customer service sector in Singapore is seeking a Customer Service Officer to handle customer engagement through phone and email. The role requires a minimum of 2 years of experience in customer service and offers career advancement opportunities. Ideal candidates possess strong communication and analytical skills, with a commitment to providing excellent service.

Benefits

Career advancement opportunities

On-the-job training

Qualifications

• Minimum of 2 years’ work experience in customer service and/or frontline roles.
• Good command of spoken and written English.
• A strong team player with a positive work attitude.

Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently.
• Deliver excellent customer service experiences.

Skills

Good communication skills

Analytical and problem-solving skills

Coordination skills

People skills

Multitasking

Job description

Monthly salary: $2,000.00 to $2,300.00

5.5 day week (Monday to Friday: 8.30 am to 5.00 pm, Saturday: 8.30 am to 1.00 pm)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory role.

Job Description

The incumbent will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments (e.g. technical, production, delivery team, logistics teams) to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.
• Applicants with the relevant work experience will be given supervisory role to guide and lead the team of Customer Service Officers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 2 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.