Customer Service Officer (Contact Centre: Retail Banking - Non Sales Role)

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Singapore. This full-time role involves helping customers with banking tasks and inquiries. Candidates should have customer service experience, strong communication skills, and a commitment to exceptional service. Working hours are flexible within the banking sector's operational hours.

Qualifications

• Proven experience in a customer service or call centre role, preferably in banking.
• Strong communication skills with the ability to engage with diverse customers.
• Proficient in using computer systems and software applications.

Responsibilities

• Respond to inbound customer enquiries via phone, email, and chat.
• Assist with banking-related tasks like account management and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Interpersonal skills

Job description

About the role

We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training & Requirements:

• Initial 6-7 week training programme with On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) to be posted to your work teams (2 attempts given).
• Minimum attendance required (95%) in order to pass the training programme.

Working Hours

5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours: 8.5 working hours between 7 am to 10 pm + 1-hour meal break in between, Rest Day and Off Day: Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), or otherwise advised by the Client.

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner.
• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting.
• Identify customer needs and offer appropriate solutions or referrals.
• Maintain accurate records of customer interactions and follow up as needed.
• Contribute to the continuous improvement of customer service processes and procedures.
• Provide a positive customer experience that aligns with the company's brand and values.

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry.
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds.
• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries.
• Proficient in using computer systems and various software applications.
• Flexible and adaptable to work in a fast-paced, dynamic environment.
• Commitment to providing exceptional customer service and a desire to exceed customer expectations.

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