Customer Service Officer (Clinical)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a receptionist to manage patient interactions and schedules. The role involves greeting patients, handling inquiries, and maintaining records in a professional environment. Ideal candidates will have strong customer service skills and the ability to multitask effectively in a busy clinic setting. Join a dynamic team committed to quality patient care.

Qualifications

• Experience in customer service or reception roles preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and walk-in visitors professionally.
• Manage patient registration and appointment scheduling.
• Handle enquiries via phone and email efficiently.
• Maintain accurate patient records and filing systems.
• Ensure cleanliness and orderliness of the clinic.

Skills

Customer service skills

Multitasking abilities

Communication skills

Attention to detail

Job description

Attire: Smart casual

Republic Plaza
Mon to Fri, 8am to 5pm
1 year contract, renewable
$13.53 per hour

Key Responsibilities

• Greet and welcome patients and walk-in visitors, ensuring a warm and professional first impression.

• Manage patient registration and assist with health-screening and medical appointment scheduling.

• Respond promptly to phone and email enquiries, assist walk-in patients, and direct them to the appropriate service areas or personnel.

• Handle and update patient registration details accurately, maintain patient records, and ensure proper filing and documentation (both digital and physical) in accordance with clinic SOPs.

• Maintain clinic facility standards, ensuring cleanliness, orderliness, and a professional presentation that reflects positively on the Parkway Shenton brand.

• Work effectively in a fast-paced environment, demonstrating strong multitasking skills and the ability to manage multiple priorities simultaneously.

Interested applicants please email your resume to [e-mail]

PERSOL Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394
R1873123 (Ng Zhi Ling Cassandra)