Customer Service Officer [Changi South | 5.5 days | up to $3000] - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human resources advisory firm in Singapore is seeking a Customer Service Officer to manage customer inquiries and coordinate shipment operations. Responsibilities include handling service requests, ensuring timely delivery, and processing shipping documents. The ideal candidate has relevant experience in a customer service role. This position offers a salary of $2000-$3000 with working hours from 8:30 am to 5:30 pm, Monday to Friday.

Qualifications

• Relevant experience in customer service role.

Responsibilities

• Handle customer inquiries, service requests, and shipment-related concerns through phone, email, and online platforms.
• Coordinate with operations, warehouse, and transport teams for timely operations.
• Track and monitor shipment status, providing timely updates.
• Prepare and process shipping documents and related paperwork.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Job description

Customer Service Officer

Salary: $2000-$3000

Working hours: 8.30am to 5.30pm for Mon - Fri. Sat (Half day) 8.30am to 1230pm (WFH)

Location: Changi South

Jobscope:

• Handle customer inquiries, service requests, and shipment-related concerns through phone, email, and online platforms.
• Coordinate with operations, warehouse, and transport teams to ensure timely pickup, delivery, and order fulfillment.
• Track and monitor shipment status, providing customers with timely updates and proactive notifications of delays or issues.
• Prepare and process shipping documents, delivery orders, invoices, and related logistics paperwork.
• Resolve customer complaints efficiently by identifying root causes and coordinating corrective actions.

Requirement:

• Relevant Experience in customer service role

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279