Customer Service Officer (CENTRE-BASED)

ST LUKE'S ELDERCARE LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading eldercare service provider in Singapore is seeking a passionate Customer Service Officer to join their Centre-Based Services team. This role is essential for ensuring a smooth care journey for elders and their families, managing client onboarding, addressing enquiries, and coordinating service transitions. The ideal candidate will have strong communication skills, customer service experience, and will be detail-oriented. This position offers a chance to make a meaningful impact in eldercare.

Qualifications

• Minimum 2–3 years of experience in customer service, front desk administrative roles.
• Experience in healthcare or eldercare settings is highly desirable.
• Familiarity with government subvention schemes and financial systems is an advantage.

Responsibilities

• Serve as the main point of contact for elders and their next-of-kins.
• Guide new clients through orientation and onboarding.
• Manage client admission, discharge, and service transitions.
• Handle billing and payments, including tracking attendance and issuing invoices.
• Coordinate subvention reporting and support finance processes.

Skills

Strong communication skills in English

Client-centric approach

Interpersonal skills

Proficiency in other languages (Mandarin or Malay)

Detail-oriented

Proactive and solution-focused mindset

Education

Diploma or a Degree in a relevant discipline

Tools

Microsoft Office

Client record management systems

Job description

Customer Service Officer (CENTRE-BASED)

We are seeking a passionate and resourceful Customer Service Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.

Responsibilities

• Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
• Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLEC’s services, fees, and care philosophy.
• Manage the registration, orientation, and integration of volunteers and external partners, ensuring alignment with centre protocols and values.
• Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.
• Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments.
• Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions.
• Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes.
• Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency.

Requirements

• Diploma or a Degree in a relevant discipline.
• Minimum 2–3 years of experience in customer service, front desk administrative roles; experience in healthcare or eldercare settings is highly desirable.
• Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage.
• Strong communication skills in English; proficiency in other languages such as Mandarin or Malay is a plus.
• Client‑centric with strong interpersonal skills; able to collaborate effectively with stakeholders and work independently under time constraints.
• Proficient in Microsoft Office and client record management systems; detail‑oriented with a proactive and solution‑focused mindset.