Customer Service Officer (Call Centre I Bank)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Officer to provide personalized service over the phone in the banking sector. The role involves understanding customer needs, identifying solutions, and striving for customer satisfaction. Ideal candidates should possess strong communication skills and customer centricity but no prior experience is necessary. This is an exciting opportunity to join a dynamic team.

Qualifications

• No experience required but call centre experience is preferred.
• Comfortable in a call centre environment.
• Committed and focused on customer satisfaction.

Responsibilities

• Deliver personalized service over the phone to customers.
• Understand customers’ needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.

Skills

Strong communication skills

Customer centricity

Adaptability

Fast learner

Job description

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Customer Service Officer to join their team

The Job

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

The Talent

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [e-mail]
• Email Topic: Customer Service Officer
• Only shortlisted candidates will be contacted

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923