Customer Service Officer (Bilingual | West | Office Hours)

Jobstreet SG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a dedicated Customer Support Representative. The role involves providing exceptional support to customers via phone and email while ensuring their needs are met efficiently. Ideal candidates should have a background in customer service and possess a strong command of both English and their Mother Tongue. Training will take place in Chai Chee before the role is transitioned to Jurong East.

Benefits

KPI Incentives

5-day work week

Qualifications

• 2 years of customer service experience or a strong willingness to learn for fresh graduates.
• Able to articulate well in both English and Mother Tongue.
• Excellent keyboard skills and ability to work with various systems.

Responsibilities

• Provide excellent support to customers via phone and email.
• Identify customer's needs and provide strategic solutions.
• Ensure first contact resolution and effective follow‑up.

Skills

Customer service experience

Bilingual in English and Mother Tongue

Proficient in MS Office

Good customer handling skills

Strong time management

Education

O Levels/Higher Nitec or A Levels/Diploma/Degree

Job description

5‑day work week (Mon – Fri, office hours)

KPI Incentives

Location: Training at Chai Chee, thereafter posted to Jurong East

Commencement Date: 24 November 2025

Job Description

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails, etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow‑up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
• Bilingual in English and Mother Tongue. Must be articulate with a strong command of spoken Mother Tongue and English as the role requires you to serve customers in both languages.
• Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast‑paced environment.
• Strong time management skills and motivation to exceed expectations.