Customer Service Officer (Bedok / 5.5 Days)

JointHire; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consumer electronics company in Singapore is seeking a Customer Service Officer. Responsibilities include assisting customers, handling queries, and performing front counter duties. The ideal candidate has an O-Level qualification, experience in customer service, and is customer-oriented with technical knowledge of appliances. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service or call center roles.
• Technical knowledge of electrical or electronic appliances is welcome.
• Ability to work under pressure and manage customers' expectations.

Responsibilities

• Attend to customers and handle queries from the Service Hotline and emails.
• Liaise with authorized Service Contractors to resolve customer issues.
• Perform front counter duties including spare parts sales.

Skills

Customer-service oriented

Excellent communication skills

Good interpersonal skills

Basic computer skills

Attention to detail

Education

O-Level academic qualification

Job description

Customer Service Officer (Bedok / 5.5 Days)

Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

Job Description

• Attend to customers, handle queries from the Service Hotline and emails.
• Respond and resolve customers’ queries related to products, spare parts, service schemes and schedule service appointments.
• Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.
• Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
• Conduct weekly and annual parts stock count.
• Retrieve and deliver spare parts to Customer Care Counter.
• Perform front counter duties including but not limited to spare parts sales over walk‑in, bring‑in repair, repair collection and redemption.

Job Requirements

• At least an O‑Level academic qualification.
• Experience in customer service and/or call centre or similar roles.
• Technical knowledge of electrical or electronic appliances, even if no prior customer service experience, is welcome.
• Customer‑service oriented with excellent communication skills and good interpersonal skills.
• Possess basic computer skills.
• Good stamina, personality and customer‑oriented attitude.
• Excellent time‑management, prioritisation, attention to detail and problem‑solving skills.
• Ability to work under pressure and manage customers’ expectations.
• Willingness to work overtime when required.

Compensation

• Within walking distance from Bedok MRT Station.
• Working hours: Monday – Friday (9am – 5pm), Saturday (9am – 2pm).