Customer Service Officer (Bank Teller)

Bank Of China Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global bank in Singapore seeks a motivated Customer Service Officer to enhance customer satisfaction. You'll execute transactions, address inquiries, and provide excellent service. This role requires a diploma or higher, strong communication skills, and a willingness to learn. No prior banking experience needed as full training will be provided. Competitive benefits and clear advancement opportunities await candidates.

Benefits

Comprehensive medical and dental benefits

Clear career advancement opportunities

Training provided for all successful candidates

Qualifications

• Strong communication skills with a pleasant disposition.
• Ability to work independently and as a part of a team.
• Willingness to learn and thrive in a fast-paced environment.

Responsibilities

• Execute customer transactions accurately and timely.
• Address customers’ inquiries and needs promptly.
• Provide quality customer service to ensure high satisfaction.

Skills

Strong interpersonal and communication skills

Proficient in Microsoft Office

Customer-oriented attitude

Multi-tasking abilities

Education

Diploma qualification or higher

Job description

Why Join Us?

• Training provided — no prior banking experience required
• Clear career advancement within a reputable global bank
• Comprehensive medical and dental benefits for your well‑being

Responsibilities

We are looking for exceptional customer‑oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi‑tasker and good team player, you will have first‑hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well‑versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self‑motivated multi‑tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast‑paced environment
• Willing to work on a 5.5 or 6‑day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.