Customer Service Officer @ Ang Mo Kio - SM09

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service firm in Singapore is looking for a Customer Service Officer to provide excellent support to corporate clients. The role involves managing customer orders, responding to inquiries, and coordinating with various departments to ensure timely service delivery. Candidates should have a Degree or Diploma and at least 3 years of working experience in customer service. Flexibility for after-hours work is required. This position offers a salary range of $2,500 to $4,000 depending on experience.

Qualifications

• At least 3 years of relevant working experience required.
• Able to work after office hours when required.
• Experience in managing multiple projects with short deadlines is advantageous.

Responsibilities

• Provide good customer support to corporate customers.
• Respond promptly to customer inquiries and requests.
• Prepare and submit quotations to customers.
• Maintain accurate records of spare parts price lists.
• Coordinate with customers and internal departments to execute orders.

Skills

Customer support management

Order management

Communication skills

Project management

Education

Degree or Diploma

Job description

Customer Service Officer

• Working days: Monday - Friday 830am to 530pm
• Working Location: Ang Mo Kio
• Salary: $2,500 - $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers' orders and requests
• Respond promptly to customers' inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers' issues & solution implementation.

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279